About PS

What is PS?

Imagine having an airport virtually all to yourself. PS is a private luxury terminal serving commercial flights at LAX. Far removed from the chaos of the surrounding airport and just steps away from the airfield, we offer the ease, privacy and security of the private flight experience for commercial travel.

 

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside LAX. Guests also enjoy luxurious lounges or private suites, chef-prepared food, spa services and more, all while our Control Room coordinates with government, security and airline officials to ensure the utmost efficiency, safety and privacy.

 

Waiting in lines, maneuvering through crowds and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know.

How is PS different from lounges at the airport?

PS is not at the airport, it is a back door to the airport.

 

PS offers luxurious, first-of-its-kind service that traditional airport lounges can’t, beginning with a private, traffic-free entrance adjacent to LAX and a team of dedicated Agents assigned to each traveling party to ensure a smooth, stress-free journey from start to finish. Here are all the ways PS is different.

 

  • A separate terminal building off the LAX runway, removed from the chaos and vehicular traffic of the main terminals.
  • Unprecedented logistics handled by a team of expert Agents.
  • Private TSA screening and customs and immigrations arrival services.
  • Dedicated luggage porters to shepherd bags to and from your aircraft.
  • Trained drivers to escort guests across the airfield to and from their commercial aircraft in a private vehicle.
  • Luxurious private indoor and outdoor lounge spaces for a hotel-like experience.
  • Dining choices ranging from fine catered meals to courier- delivered fast food drop-offs on request.
Is PS for commercial or private flights?

PS is designed for commercial flights, providing an unparalleled luxury experience for commercial travelers, featuring many of the conveniences of flying private. If you are flying commercial, or connecting to or from a private flight, you are welcome to join us.

Does PS work with all commercial flights?

Yes. PS works with all major airlines.

What can I expect from the suite you provide?

Suites at PS are private, spacious and designed for maximum comfort with minimum visibility. With an entertainment center, fully stocked snack and beverage bar and an en-suite bathroom, each suite hosts up to six people comfortably and can be customized to better entertain children or pets, for an airport experience unlike anything you’ve experienced before.

Where is PS?

PS is located at LAX in a secured terminal that can only be accessed from Imperial Highway.

 

Our address is:

6875 W. Imperial Highway

Los Angeles, CA 90045

How many locations does PS have?

At this time, our only location is at LAX. However, we have plans to open locations at other major airports across the country in 2020. Join our mailing list to be the first to hear about exciting new PS locations.

Pricing and Membership

Does PS have a membership program?

Yes. We offer an annual individual membership for $4,500, plus per-use fees. To enroll in our individual membership program, click here.

Is PS for members only?

No. Anyone is welcome to join us at PS. Membership is not required to reserve the PS experience, but it is recommended for those who travel through LAX more than twice a year. With membership, guests receive reduced per-use fees and exclusive services like complimentary valet, car detailing, manicures, massages and priority reservation. To explore our membership program, click here.

 

What are the per-use fees for a member?

Each time you travel through PS, there is a fee, though members are offered a reduced rate. Domestic or international travel is $3,150 one-way for up to four travelers. Each additional traveler is $500.

What are the fees for a non-member?

For non-members, domestic or international travel is $4,150 one-way for up to four travelers. Each additional traveler is $800.

 

Spa services and other amenities are available at an additional cost:

 

  • Manicure: $110
  • Chair or table massage: $119
  • Haircut or barber service: $75
  • Valet parking: $60/vehicle/day
  • Vehicle detailing: $80/vehicle
What benefits do I receive as a member?

As a member of PS, you will receive reduced per-use fees and exclusive amenities such as complimentary valet, car detailing, manicures, massages and barber services. You are also welcome to have additional travel companions join you during your travels through PS. Our members also receive priority reservations, a preferred cancellation policy and the ability to buy an advance purchase at preferential rates.

What is an advance purchase?

For our members who travel through LAX frequently, we offer the ability to buy multiple PS uses in advance at a reduced rate. Packages start at 10 flights (five roundtrip flights) and escalate on a buy-more save-more scale.

 

Email membership@reservePS.com for more information or to purchase now.

 

Can my family use my membership?

Yes. A spouse or partner and children under 18 are included in your membership and we look forward to welcoming the whole family. Member benefits extend to all members traveling individually or together.

Do I have to pay if my child is under two years old?

No. Children under the age of two are welcome to join us on a complimentary basis.

What is included in the price of a reservation?

Price is inclusive of all PS services, including a private, line-free TSA screening, dedicated customs and immigration services on arrival, and expert drivers trained on the airfield to take guests directly to their aircrafts. Guests also enjoy our private suites, garden, chef-prepared food and more. All taxes and fees are included in the price.

 

Transportation to and from the PS terminal is not included, but can be organized by PS upon request. Flight tickets are also not included and must be reserved independently of PS.

 

For non-members, additional fees apply for parking, vehicle detailing and any requested spa services.

Is there a corporate program for PS?

Yes. Please email membership@reservePS.com to inquire about our corporate memberships.

Reservations

Do I have to reserve a roundtrip service?

No. PS welcomes reservations for one-way, connection and roundtrip services.

Does PS facilitate connections/layovers?

Yes. Guests with a connection or layover can purchase a connection service and are treated to both the arrival and departure service from PS in one day.

 

A suite will be assigned to you for the duration of your layover.

Can I reserve on behalf of someone else?

Absolutely. If you wish to reserve PS on behalf of someone else, please click here to create an account and enter your information as the travel arranger.

 

If you are a travel agent and have any questions about the PS experience, please email reservations@reservePS.com to receive our handbook.

Do I buy my plane ticket separately?

Yes. We cannot reserve plane tickets. Your reservation with us covers the luxurious PS travel experience at our terminal, excluding airfare.

What information do I need to have in order to reserve PS?

It is best to reserve your PS experience at least 48 hours in advance of your flight arrival or departure time. We require the following information to process your reservation:

 

  • Traveler information including passport details on international flights
  • Flight information including PNR/Confirmation numbers for each guest in your traveling party
  • Credit card to process the reservation

 

We also kindly request and the total number of bags you are checking to allow us to provide the most seamless travel experience possible.

 

PS requires at least 24 hours’ notice to process your reservation. Reservations requested with less than 24 hours’ notice will incur a 25% service fee, should we be able to accommodate.

How far in advance do you accept reservations?

As a member, you can reserve as far in advance as you wish. As a non-member, you can reserve up to 3 months in advance. Kindly note that we request at least 48 hours’ notice and require at least 24 hours’ notice to process reservations. This allows us to coordinate with airlines, TSA and U.S. Customs & Border Protection, and to comply with airport safety regulations. Reservations requested with less than 24 hours’ notice from flight arrival or departure time will incur a 25% service fee.

What is the cancellation policy?

For Members:

 

  • For cancellations or reservation changes made more than 48 hours before travel, 100% of the original fee will be credited toward a future reservation;
  • For cancellations or reservation changes made less than 48 hours before travel, 80% of the original fee will be credited toward a future reservation.

For Non-Members:

 

  • Cancellation fewer than 48 hours before travel: No Refund or Credit
  • Booking changes fewer than 48 hours before travel: 50% of fee credited toward future booking
  • Cancellation or booking changes more than 48 hours before travel: 50% of fee credited toward future booking

Exceptions may be made for airline cancellations or changes. If your carrier has stopped service for your particular flight or if they have made a schedule change on your behalf, notify our Member Services team in order to receive a full credit. You may be requested to supply confirmation of the change from your airline.

Is PS kid friendly?

Absolutely — we’re delighted to welcome the whole family. We offer a variety of services for young travelers including a toy menu, kid-approved meal selections and a private outdoor play space with an array of entertaining games. We also offer bassinets upon request for little ones in need of rest.

Is PS pet-friendly?

Yes! As long as your pet meets your chosen airline’s regulations and approval, we are happy to accommodate traveling animals and even designed our terminal with them in mind. Guests and their pets are invited to enjoy our suites, pet-friendly garden and our provided pet accessories. We do require that all traveling animals be included on the reservation and have the required paperwork and airline notifications.

Is PS wheelchair accessible?

Yes. Please let us know the nature of any mobility assistance needs at the time of reservation to allow us to make the appropriate accommodations.

Do I have to be flying first class?

No. Any traveler regardless of their seat is welcome to use PS.

The Experience

Do I have to get to the airport early? I usually time my travel so that I spend a minimum amount of time at the airport. Will using PS save me time?

The PS experience saves every guest time by offering a line-free, crowd-free, seamless travel experience, however we are still bound by airline requirements around check-in and checked luggage processing. We recommend arriving 90 minutes before a domestic flight and two hours before an international flight if you are checking luggage.

 

Many of our guests enjoy their time at PS so much, they opt to arrive even earlier to relax and take full advantage of our services, including:

 

  • Massages, manicures and barber services
  • Delicious food and beverage selections
  • Ample space for business meetings and calls
  • Quality family time in our garden
What on-site amenities are available?

Our luxury on-site amenities include:

 

  • En-suite bathrooms for every suite, with a spa-shower upon request
  • A garden with games and activities
  • A dedicated conference room with the newest in webcam and audio digital conferencing tools
  • Complimentary snacks, beverages and travel amenities
  • State of the art televisions and entertainment devices
  • A team of Agents assigned exclusively to you to assist in any capacity during your experience
Is smoking allowed on site?

Yes, smoking is allowed outdoors.

Can I order food?

Yes. While confirming your reservation, you will be provided a menu from which to select items to enjoy during your experience. Our current menu is catered by Wally’s.

 

View a sample menu here.

Can PS accommodate off-menu items?

Yes. We kindly ask that you let us know at the time of reservation and we will do our very best.

Can PS accommodate allergies?

Absolutely. Please let us know about any dietary restrictions at the time of reservation.

How much time can I spend in the suite?

Guests can arrive up to three hours before their scheduled flight or stay for up to three hours upon arrival. If flights are delayed, assuming suite availability, there is no limit to how long a member may use a suite.

Can I spend the night at PS?

PS is not a hotel, however, we are designed to accommodate unexpected delays. Each Suite has a two-person daybed that can be made-up upon request for a restful sleep.

The Process

What time should I arrive?

In order for checked bags to be loaded on the flight, we ask that guests arrive 90 minutes before a domestic flight and two hours before an international flight. Note that this can vary depending on the airline for guests not checking luggage. Please ask our reservation team should you have any questions.

Can I have non-traveling guests join me?

Yes. Visitors are welcome to join you at PS and indulge in all of our amenities.

What happens if my flight is delayed?

Our team of Agents will keep you abreast of all relevant updates and will present you with all possible options. If your flight is delayed, assuming suite availability, you are invited to relax in your suite. Either way, you will be well taken care of.

I'm departing from LAX: How do I board the flight?

Guests are escorted from our terminal to a private BMW and taken across the airfield directly to their aircraft by a specially trained driver—an unprecedented level of exclusive airport access. An Agent will then accompany guests to the jet-bridge stairs or elevator and to the aircraft door for the ultimate boarding process.

I'm arriving to LAX: What happens when I get off the aircraft?

Guests are met at the aircraft door by a dedicated Agent, who will escort them from the jet bridge directly onto the airfield, where a private BMW awaits at the foot of the aircraft. Guests are then driven across the airfield to the PS terminal–an unprecedented level of exclusive airport access–where they are invited to wait for any checked luggage in the plush comfort of their suite.

 

When arriving from an international flight, our guests experience line-free customs and immigration processing at our terminal.

How can I reserve the American Airlines experience?

Five Star Private Departure and Five Star Private Arrival services are exclusive to American Airlines and can be reserved by contacting Five Star Service at FiveStar.Service@aa.com or 877-578-2702 (877-5STAR-02).