The United Lounge at PS LAX Program Reservation Policy

 

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL PERSONS USING PS, VISITORS AND GUESTS. ENTRY UPON THE PREMISES OF PS CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

PS, The Private Suite, The Private Suite LAX, The United Private Suite, United PS and United Airlines and all logos, marks, and trade usage are protected by copyright and trademark laws of the United States. Any unauthorized use is strictly prohibited. Use of facilities at The United Lounge at PS LAX is subject to the following terms and conditions. Use of The United Lounge shall constitute your acceptance of these terms.

Limited Membership – The United Lounge at PS LAX

 

PS is a private club. The United Lounge is a facility operated jointly by PS and United Airlines to provide limited benefits to participating United Airlines passengers. United Airline passengers will be granted a limited one-time use membership for the United Lounge subject to these special terms and conditions. In the event of any conflict or disparity between these United Lounge terms, services, or provisions and those applicable to PS published elsewhere, these provisions shall be controlling for all United Lounge passengers. For details regarding additional services available with a full membership, please see our website at reservePS.com/membership. Whenever the term “PS” “we”, “our” or “us” is used herein, it shall refer to The United Lounge at PS LAX. “You” and “Your” shall refer to the United PS Member/Passenger.

Access to Services and Facilities

 

Membership in The United Lounge entitles each United Member to the benefits described in these policies, subject to the By-Laws of the Club and all of these terms and conditions. Additional charges may apply to special services not included in the United membership.

  • Special logistical services.
  • All Members receiving services at LAX may be charged fees for handling and processing of baggage in excess of the airline allowance.  Members are expected to make any special arrangements for excess weight or oversized bags directly with the airline carrier in advance of travel. For information on baggage restrictions applicable to the passenger’s airline, please contact the airline directly. The United Lounge assumes no liability for any consequences arising from the attempted processing or airline non-acceptance of excess baggage.
  • The United Lounge assumes no responsibility for any damage or loss arising from use of Internet access.
  • The United Lounge is a communal suite. PS private suites are reserved for full members only.
  • The following full membership services are not included with the limited membership in the United Lounge but may be purchased directly by the United passenger at additional charge:
    • Valet Parking
    • Car Detailing
    • Massage
    • Manicure
    • Men’s Haircut
    • Menu meal ordering
    • Travel amenities
    • Individualized BMW transportation (United Lounge passengers will be provided transportation to/from airlines in vans or busses with others traveling on the same flight)

Limitations & Membership Rules

 

  • Persons under the age of 16 must be accompanied by an adult while using or visiting The United Lounge. No person under the age of 21 may consume alcohol in, on, or around PS. Violation of this regulation may result in removal from The United Lounge, forfeiture of fees and/or revocation of membership.
  • Use of The United Lounge facilities is by reservation only and requires a confirmed airline reservation. All Members are expected to create and maintain a current account with PS in order to book service.  Members are solely responsible to provide accurate and complete information and to maintain all personal information current. PS/United Lounge is not responsible for inaccurate or outdated information supplied by Members. All accounts must include a valid credit card which will be kept on file. All charges for Membership, Use Fees, and other Expenses not included in Your airfare/ticket price and approved or requested by You will be charged to Your account.
  • Reservations must be completed at least 24-hours in advance of the departing or arriving flight time.
  • Reservations requested upon less than 24 hours-notice will be accommodated subject to availability, airline and CBP/TSA regulations, and will incur an additional service fee of 25% of the published member use fee.
  • PS facilities must be used in compliance with State and Federal laws at all times. Violation of this rule may result in removal from PS and revocation of membership without refund of any unused fees or dues. Smoking is prohibited in all areas of PS except designated smoking areas. Use of narcotics, drugs, or illegal substances is strictly prohibited.
  • Photography, video, and audio recordings, and any other invasive or disruptive behavior is strictly prohibited. Members and others admitted to The United Lounge are responsible to conduct themselves in an appropriate manner and must not approach any other passengers outside the United Lounge, or disclose the presence of such passengers to any third party. PS reserves the right, at its sole discretion, to remove individuals from the premises in the event of inappropriate or invasive conduct.
  • When using The United Lounge services, all baggage must arrive at The United Lounge facility prior to the time specified by your airline but in any event no later than 120 minutes prior to international flight departure time, and no later than 90 minutes prior to domestic flight departure time. You understand and agree that baggage arriving later than these times might not be accepted or boarded by airlines. In the event lateness prevents successful service, the charges are non-refundable. The United Lounge and its parent entities shall not be responsible for any loss, damage, delay, or baggage handling errors caused by regulatory agencies, airlines, baggage handling crews, or others, once baggage leaves possession of Our personnel. Please note: PS personnel do not board aircraft or enter the luggage hold in order to retrieve luggage. Regulations require that we wait until the airline offloads, identifies, and delivers checked baggage. That process is beyond our control and we are not responsible for any delays resulting therefrom.
  • Passengers must comply with airline terms and conditions (including any baggage restrictions) at all times.
  • PS/United Lounge will not intervene in disputes between any airline and users of the United Lounge, or between TSA, CBP, and passengers using the United Lounge. While at PS facilities, users of the United Lounge must comply with any direction or instruction given by any PS staff member, Los Angeles World Airports Police Department, LAX, TSA, or CBP officers. United Members must comply with all applicable security, customs and immigration regulations.
  • PS reserves the right to charge a United member’s account for any damage caused to PS facilities or the United Lounge facilities, and for any items that are removed from the facilities without permission.

Special Additional Services

Special or additional services requested by a United Member with at least 24 hours’ notice will be accommodated whenever practical and possible. Any costs, charges, or expenses incurred in the delivery of such special additional services will be charged directly to Your account in addition to standard fees and charges. If there are ways we can improve your experience at The United Lounge, please let us know.

The United Lounge at PS LAX Reservation System

 

  • All reservations for use of the United Lounge must be made through a registered/authorized travel agent, United Airlines website, or through reservePS.com reservation system using an affiliate code supplied by United Airlines. United Passengers wishing to receive special services for additional charge or those requiring any special assistance due to disability should contact memberservices@reservePS.com for additional information.
  • If not included in Your United Airlines Fare, charges for use of the United Lounge booked through PS, are Domestic flight: $1250 per passenger, International flight: $1495 per passenger.
  • All passengers using The United Lounge must have a confirmed flight reservation before entering The United Lounge and will be asked to provide the confirmation number at the time of entry. All passengers require valid photo identification, a valid credit card, and in the case of international flights, valid passports.
  • Reservations must be completed at least 24-hours in advance of the departing or arriving flight time.
  • Reservations requested upon less than 24 hours-notice will be accommodated subject to availability, airline and CBP/TSA regulations, and will incur an additional service fee of 25% of the published member use fee.
  • Advance booking does not guarantee service.  All services at The United Lounge are subject to operational capacity and availability.
  • Payment of any applicable use fees or extra charges for The United Lounge is due at the time of Your reservation for such services and will be charged to Your account directly. All fees are subject to cancellation policies set forth in these Terms and Conditions. A valid credit card is required to create your account with The United Lounge and all charges and fees will be charged directly to that account.

Cancellation

  • If the reservation for use of the United Lounge is made through the United Airlines portal or an affiliated travel agent, the charges for use of the United Lounge are included in the ticket price. Cancellation of such reservations are made through United Airlines and are subject exclusively to Airline Cancellation Policies.
  • If the reservation for use of the United Lounge is made through PS portal and paid separately from travel, if cancellation is made more than 48 hours prior to flight departure or arrival, a 50% refund will be applied to Your next use of the United Lounge. Cancellations made within 48 hours of LAX flight departure or arrival are not subject to refund. Cancellation by Us due to operational needs at any time will result in a full refund of any fees paid in advance to Us.

Exclusions

  • Members using The United Lounge are responsible for monitoring airline schedules and any potential changes to flight times prior to arrival at The United Lounge. Current flight information will be available at The United Lounge. Like any passengers, Members are responsible to ensure that they meet the appropriate passport, Visa, and health requirements, about which The United Lounge assumes no responsibility.
  • The United Lounge reserves the right to cancel bookings for any reason including, without limitation, operational, safety, capacity, or security requirements. In the event of cancellation by The United Lounge any fee paid for that use will be refunded. In such instances, The United Lounge shall not be responsible for any consequential, indirect, or other damages or loss arising from such cancellation.
  • The United Lounge accepts no liability for losses, delays or disruptions incurred as a result of:
      • incorrect information being supplied to The United Lounge by its members, their delegates and associates, or by airlines;
      • acts or omissions of any third party including independent service providers, airlines, security, and border control authorities;
      • ground handlers or third party transport arranged by or on behalf of the Member;
      • Any loss or delay caused by matters beyond the reasonable control of The United Lounge, including but not limited to: riot, civil unrest, strikes, interruption of power, airport orders; or orders of any other civil authority, natural disasters,

    TSA/CBP requirements or orders, security alerts, etc.;

    • Flight delays or cancellations, or unannounced gate changes.
  • PS shall not be liable to any Member, under any conditions, for any:
    • Loss of profits;
    • Loss of revenue;
    • Loss of use;
    • Loss of or corruption to data or information;
    • Indirect or consequential loss of any kind.
  • Except for gross negligence or willful misconduct by PS or its employees, Our total aggregate liability in contract, tort (including negligence), misrepresentation, restitution or otherwise in connection with the use of The United Lounge shall not exceed the use fee paid by the United passenger for use of the United Lounge.
  • The United Lounge reserves the right to modify these Terms and Conditions at any time. You are advised to visit reservePS.com regularly to check for updates.