About PS

What is PS?

Imagine having an airport virtually all to yourself. PS is a private luxury terminal serving commercial flights at LAX. Far removed from the chaos of the surrounding airport and just steps away from the airfield, we offer the ease, privacy and security of the private flight experience for commercial travel.

 

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside LAX. Guests also enjoy luxurious lounges or private suites, chef-prepared food, spa services and more, all while our Control Room coordinates with government, security and airline officials to ensure the utmost efficiency, safety and privacy.

 

Waiting in lines, maneuvering through crowds and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know.

How is PS different from lounges at the airport?

PS is not at the airport, it is a back door to the airport.

 

PS offers luxurious, first-of-its-kind service that traditional airport lounges can’t, beginning with a private, traffic-free entrance adjacent to LAX and a team of dedicated Agents assigned to each traveling party to ensure a smooth, stress-free journey from start to finish. Here are all the ways PS is different:

 

  • A separate terminal building off the LAX runway, removed from the chaos and vehicular traffic of the main terminals.
  • Unprecedented logistics handled by a team of expert Agents.
  • Private TSA screening and customs and immigrations arrival services.
  • Dedicated luggage porters to shepherd bags to and from your aircraft.
  • Trained drivers to escort guests across the airfield to and from their commercial aircraft in a private vehicle.
  • Luxurious private indoor and outdoor lounge spaces for a hotel-like experience.
  • Dining choices ranging from fine catered meals to courier- delivered fast food drop-offs on request.

 

Is PS for commercial or private flights?

PS is designed for commercial flights, providing an unparalleled luxury experience for commercial travelers, featuring many of the conveniences of flying private. If you are flying commercial, or connecting to or from a private flight, you are welcome to join us.

Does PS work with all commercial flights?

Yes. PS works with all major airlines.

What is the difference between a Suite and the Salon?

Suites at PS are private, spacious and designed for maximum comfort with minimum visibility. With an entertainment center, fully stocked snack and beverage bar and en-suite bathroom, each suite hosts up to six people comfortably and can be customized to better entertain children or pets, for an airport experience unlike anything you’ve experienced before.

 

Our salon offering is a communal lounge space that allows individual travelers to enjoy a social experience at PS. The Centurion experience is an exclusive salon for Centurion cardholders.

 

Centurion members of PS can access the Suites or the Centurion experience as part of their membership.

 

Regardless of your selection, all PS guests are welcome to enjoy our public, shared lounge spaces, including our garden.

Where is PS?

PS is located at LAX in a secured terminal that can only be accessed from Imperial Highway.

 

Our address is:

6875 W. Imperial Highway

Los Angeles, CA 90045

How many locations does PS have?

At this time, our only location is at LAX. However, we have plans to open locations at other major airports across the country in 2020. Join our mailing list to be the first to hear about exciting new PS locations.

Pricing & Membership

Does PS have a membership program?

Yes. Centurion cardholders receive a complimentary annual membership valued at $4,500, plus per-use fees. To enroll in the Centurion PS membership program, click here.

What are the per-use fees for a member?

As a Centurion® Member of PS, you have access to two unique offerings:

 

The Centurion experience at PS

  • Receive a complimentary visit to this exclusive space each year for you and one traveling companion when you call Centurion Membership Services and reserve a first or business class international ticket.
  • Access anytime thereafter for $550 per person by calling Centurion Membership Services.

 

Suites at PS

  • PS Members receive preferred rates on Suites. Domestic or international travel is $3,150 one-way for up to four travelers. Each additional traveler is $500.
  • Learn more and reserve anytime at www.reservePS.com
Can my family use my membership?

Yes. A spouse or partner and children under 18 are included in your membership and we look forward to welcoming the whole family. Member benefits extend to all members traveling individually or together.

Can children travel through PS?

For the Centurion experience: Children 16 and over can travel at the same per-use fee of $550/person.

 

For the Suites: Children of all ages are welcome; children under the age of 2 are welcome to join us on a complimentary basis.

What is included in the price of a reservation?

Price is inclusive of all PS services, including a private, line-free TSA screening, dedicated customs and immigration services on arrival, and expert drivers trained on the airfield to take guests directly to their aircrafts. Guests also enjoy our garden, chef-prepared food, spa services (for Suite customers) and more. All taxes and fees are included in the price.

 

Transportation to and from the PS terminal is not included, but can be organized by PS upon request. Flight tickets are also not included and must be reserved independently of PS.

Reservations

Do I have to reserve roundtrip service?

No. PS welcomes reservations for one-way, connection and roundtrip services.

Does PS facilitate connections/layovers?

Yes. Guests with a connection or layover can purchase a connection service and are treated to both the arrival and departure service from PS in one day.

Do I buy my plane ticket separately?

Yes. We cannot reserve plane tickets. Your reservation with us covers the luxurious PS travel experience at our terminal, excluding airfare.

What information do I need to have in order to reserve PS?

It is best to reserve your PS experience at least 48 hours in advance of your flight arrival or departure time. We require the following information to process your reservation:

 

  • Traveler information including passport details on international flights
  • Flight information including PNR/Confirmation numbers for each guest in your traveling party
  • Credit card to process the reservation

 

We also kindly request driver information and the total number of bags you are checking to allow us to provide the most effortless travel experience possible.

 

PS requires at least 24 hours’ notice to process your reservation. Reservations requested with less than 24 hours’ notice will incur a 25% service fee, should we be able to accommodate.

How far in advance do you accept reservations?

As a member, you can reserve as far in advance as you wish. Kindly note that we request at least 48 hours’ notice and require at least 24 hours’ notice to process reservations. This allows us to coordinate with airlines, TSA and U.S. Customs & Border Protection and to comply with airport safety regulations. Reservations requested with less than 24 hours’ notice from flight arrival or departure time will incur a 25% service fee.

What is the cancellation policy?

For Members:

  • For cancellations or reservation changes made more than 48 hours before travel, 100% of the original fee will be credited toward a future reservation;
  • For cancellations or reservation changes made less than 48 hours before travel, 80% of the original fee will be credited toward a future reservation.
Is PS kid-friendly?

Unfortunately, we do not accept children below the age of 16 in the Centurion Experience.

 

However, for the Suites, we are delighted to welcome the whole family. We offer a variety of services for young travelers including a toy menu, kid-approved meal selections and a private outdoor play space with an array of entertaining games. We also offer bassinets upon request for little ones in need of rest.

Is PS pet-friendly?

Unfortunately, we do not accept pets in the Centurion experience.

 

However, pets are allowed in the Suites. As long as your pet meets your chosen airline’s regulations and approval, we are happy to accommodate traveling animals and even designed our terminal with them in mind. Guests and their pets are invited to enjoy our suites, pet-friendly garden and our provided pet accessories. We do require that all traveling animals be included on the reservation and have the required paperwork and airline notifications.

Is PS wheelchair accessible?

Yes. Please let us know the nature of any mobility assistance needs at the time of reservation to allow us to make the appropriate accommodations.

Do I have to be flying first class?

No. Any traveler regardless of their seat is welcome to use PS.

The Experience

Do I have to get to the airport early? I usually time my travel so that I spend a minimum amount of time at the airport. Will using PS save me time?

The PS experience saves every guest time by offering a line-free, crowd-free, seamless travel experience, however we are still bound by airline requirements around check-in and checked luggage processing. We recommend arriving 90 minutes before a domestic flight and two hours before an international flight if you are checking luggage.

 

When travelling through the Suite, many of our guests opt to arrive even earlier to relax and take full advantage of our services, including:

 

  • Massages, manicures and barber services
  • Delicious food and beverage selections
  • Ample space for business meetings and calls
  • Quality family time in our garden

 

What on-site amenities are available?

Our luxury on-site amenities include:

 

  • Spa-shower upon request
  • A garden with games and activities
  • A dedicated conference room with the newest in webcam and audio digital conferencing tools
  • Complimentary snacks, beverages and travel amenities
  • A team of Agents assigned exclusively to you to assist in any capacity during your experience
Is smoking allowed on-site?

Yes, smoking is allowed outdoors.

Can I order food?

A food menu as well as snacks and drinks are available in the Centurion Experience.

 

For Suite travelers, the ability to pre-order from our curated menu is offered when confirming your reservation.

Can PS accommodate off-menu items?

Yes. We kindly ask that you let us know at the time of reservation and we will do our very best.

Can PS accommodate allergies?

Absolutely. Please let us know about any dietary restrictions at the time of reservation.

How much time can I spend at PS?

Guests can arrive up to three hours before their scheduled flight or stay for up to three hours upon arrival. If flights are delayed, assuming availability, there is no limit to how long a member may use Suite or the Centurion experience.

Can I spend the night at PS?

PS is not a hotel, however, we are designed to accommodate unexpected delays. Each Suite has a two-person daybed that can be made-up upon request for a restful sleep. However,overnight stays are not possible in the Centurion experience.

The Process

What time should I arrive?

In order for checked bags to be loaded on the flight, we ask that guests arrive 90 minutes before a domestic flight and two hours before an international flight. Note that this can vary depending on the airline for guests not checking luggage. Please ask our reservation team should you have any questions.

Can I have non-traveling guests join me?

Yes. Visitors are welcome to join you at PS and indulge in all of our amenities if you are traveling through the Suite.

 

For the Centurion experience, non-traveling guests are not permitted

What happens if my flight is delayed?

Our team of Agents will keep you abreast of all relevant updates and will present you with all possible options. If your flight is delayed, assuming suite availability, you are invited to relax in your suite or await your flight in the salon. Either way, you will be well taken care of.

I’m departing from LAX: How do I board the flight?

Guests are escorted from our terminal to a private BMW and taken across the airfield directly to their aircraft by a specially trained driver—an unprecedented level of exclusive airport access. An Agent will then accompany guests to the jet-bridge stairs or elevator and to the aircraft door for the ultimate boarding process.

I’m arriving at LAX: What happens when I get off the aircraft?

Guests are met at the aircraft door by a dedicated Agent, who will escort them from the jet bridge directly onto the airfield, where a private BMW awaits at the foot of the aircraft. Guests are then driven across the airfield to the PS terminal–an unprecedented level of exclusive airport access–where they are invited to wait for any checked luggage in the plush comfort of their suite or salon.

 

When arriving from an international flight, our guests experience line-free customs and immigration processing at our terminal.