Agents or designees acting on behalf of Members are obligated to ensure that Members are made fully aware of these Terms and Conditions, under which PS has agreed to provide services, either by providing Members a printed copy, by asking Members to review these Terms and Conditions online, or by informing Members in some other way.

Membership and use fees apply as indicated on the “Rates, Reservations, and Cancellations” section. (the “Rates Section”). Prices are subject to change without prior notice. Using the PS Services and/or using or visiting this website or the facilities at PS constitutes your consent to submit all charges to your credit card on file. Membership in PS entitles each Member to the benefits described on the Rates Page, subject to these Terms and Conditions. Additional charges may apply to special services not included in your membership level.

The Salon is a shared, non-private space. Transportation to and from the aircraft will take place on the applicable airport’s airfield and may include a shared SUV or van with other passengers going to nearby gates or terminals.

The use fees for The Salon service are “per person.”  Non-traveling guests, persons under the age of 21, and pets or emotional support animals (ESAs) are not permitted in The Salon or the American Express exclusive space.

Reservations may be used for a maximum of three hours (6 hours for connecting passengers) subject to availability. PS reserves the right to limit use to a maximum of two hours when necessary if capacity is exceeded.

PS Direct service is available at certain PS locations between the hours of 6 a.m. and 10 p.m. local time for domestic arrivals only.

PS Direct service includes local transportation via a single vehicle within 25 miles of the applicable airport. Additional mileage may incur additional charges. Additional vehicles, if needed, will be charged at the rate equal to one additional person, plus additional mileage charges if applicable. Use fees apply as indicated on the “Rates, Reservations, and Cancellations” section. (the “Rates Section”). Prices are subject to change without prior notice.

PS shall not be liable for any loss, damage or injury to persons or property occurring in the course of transportation except in instances of the gross negligence or willful misconduct of PS or its employees.

Professional services available for Private Suite service level (e.g., manicure, massage, hair, etc.) require a minimum of forty-eight (48) hours advance reservation. Other special or additional services requested with at least 24 hours’ notice will be accommodated whenever practical and possible. Any costs, charges, or expenses incurred in the delivery of such special additional services will be charged directly to your account in addition to standard fees and charges.

All Access Members and Salon Members receive one of each of the below services, at no charge, per Private Suite reservation: 

• Manicure
• Chair or table massage
• Haircut or barber service

One-Day Members may purchase the below services for an additional charge for Private Suite reservations:

• Manicure: $120 per service
• Chair or table massage: $150 per service
• Haircut or barber service: $100 per service

Please note that personal services such as massage/manicure/haircuts cannot be accommodated in The Salon.

Amenities available in The Salon include:

• Complimentary food, snacks, and beverages
• Professionally staffed open bar (21 and older)
• Private (single user) restrooms
• Available shower facilities (first come/first served) upon request

The availability of the services outlined above and prices may vary by PS location and are subject to change from time to time. Call or make a reservation with PS to confirm availability and pricing in advance of your visit.

Special Additional Services are supplied by independent licensed professionals. PS is not responsible for any loss, damage, or injury resulting from these services. Gratuities to licensed professional service providers are in the discretion of the guest.

Valet Parking and Vehicle Cleaning**:

Valet parking is provided by an unaffiliated independent contractor. Vehicles may be parked on or off site as space allows. PLEASE NOTE:  The acceptance of valet parking services constitutes an agreement between the vehicle owner, and PS and the independent valet provider that (1) PS and the independent valet provider are not responsible for loss or damage to any vehicle as a result of fire, theft, ordinary or gross negligence, or otherwise, unless it shall appear that the loss or damage was caused by a willful act of PS, the independent valet provider, or their respective employees. (2) PS and the independent valet provider are not responsible for articles left in vehicles. Please remove anything of value from your vehicle. (3) All claims for any loss or damage must be presented before vehicle leaves our facility. Failure to report any damage or loss prior to your departure waives all claims for such damage or loss. (4) Employees are not authorized to change the terms of the agreement.

Members may be charged fees by the airline for handling and processing of luggage in excess of the airline allowance. Members are expected to make any special arrangements for excess weight or oversized bags directly with the airline carrier in advance of travel. For information on luggage restrictions applicable to the passenger’s airline, please contact the airline directly. PS assumes no liability for any consequences arising from the attempted processing or airline non-acceptance of excess luggage.

Members may host a maximum of two (2) non-traveling guests in their Private Suite. Non-traveling guests are expected to leave the PS facility before or at the same time as the Member. Members agree to provide names and contact information for non-traveling guests in advance. Members shall remain responsible for the conduct of such non-traveling guests in accordance with these Terms and Conditions.

Annual Membership renewal fees will be billed to the credit card on file until terminated in writing by primary Member. Cancellations less than 45 days after renewal will receive a full refund. Cancellations less than 90 days after renewal will receive a 50% refund. After 90 days, no refunds will be issued for Membership cancellations.

Use of PS facilities is by reservation only. A confirmed airline reservation is required to make a reservation. Members are expected to create and maintain a current account with PS in order to reserve service. Members are solely responsible to provide accurate and complete information and to ensure that all personal information remains current. PS is not responsible for inaccurate or outdated information supplied by Members. All accounts must include a valid credit card which will be kept on file. All charges for Membership, Use Fees, and other Expenses approved or requested by you or under your account will be charged to your account.

Reservations must be completed at least 24-hours in advance of the departing or arriving flight time. Reservations requested upon less than 24-hours’ notice will be accommodated subject to availability, airline, and CBP/TSA regulations, and will incur an additional service fee of 45% of the published Member use fee.

PS is unable to accept unaccompanied minor reservation service requests.

Conduct Rules:

• No person under the age of 21 may consume alcohol in, on, or around PS.
• PS facilities must be used in compliance with all applicable laws and regulations at all times.
• Smoking is prohibited in all areas of PS except designated smoking areas. Use of narcotics, drugs, or illegal substances is strictly prohibited.
• Members and others admitted to PS are responsible to conduct themselves in an appropriate manner and must not approach any other passengers or disclose the presence of such passengers to any third party.
• Photography, video, and audio recordings of any person not in your travelling party or for commercial purposes are strictly prohibited.
• Any invasive or disruptive behavior is strictly prohibited.

PS reserves the right, at its sole discretion, to remove individuals from the premises in the event of inappropriate or invasive conduct.  Violation of any of the foregoing conduct rules may result in forfeiture of unused fees or dues and/or revocation of Membership.

Duty payments cannot be processed at PS and must be paid at the main terminal of the applicable airport.

PS reserves the right to decline service to any person.

When using PS services, all luggage to be checked must arrive at the PS facility prior to the time specified by your airline but in no event later than 120 minutes prior to international flight departure time, and no later than 90 minutes prior to domestic flight departure time.

At the time of your final confirmation email, you will be provided an arrival time window. Members and luggage arriving later than the specified arrival window may result in delays in service and might not be accepted or boarded by airlines. PS shall not be responsible for any loss, damage, delay, or luggage handling errors caused by regulatory agencies, airlines, luggage handling crews, or others, once luggage leaves possession of our personnel. PS has no liability for jewelry, precious metals, cash, or any other high value personal property in any luggage whether or not such contents are known to PS.

In the event a Member’s actions prevent successful service, any charges are non-refundable and non-transferable.

PS personnel do not board aircraft or enter the luggage hold to retrieve luggage. Regulations require that we wait until the airline offloads, identifies, and delivers checked luggage. That process is beyond our control and we are not responsible for any delays resulting therefrom.

Members and their guests must comply with airline terms and conditions (including any luggage restrictions) at all times. PS is not responsible for airline scheduling errors, ticketing errors, delays, or other circumstances beyond our reasonable control.

PS will not intervene in disputes between an airline and Members or their guests, or between TSA, CBP or other governmental agencies, Members, or their guests. While at PS, Members and their guests must comply with any direction or instruction given by any PS staff member, any airport personnel (including any airport police officer), TSA, CBP officers or other governmental agencies. Members and their guests must comply with all applicable security, customs, and immigration regulations. PS is not responsible for delays resulting from any act or omission of the aforementioned agencies.

PS reserves the right to charge a Member’s account for any damage caused to PS facilities, and for any items that are removed from the facilities without permission of PS by Members or their guests.

PS permits Trained Service Animals (as defined by the United States Department of Transportation) to enter into all areas on-site, including The Salon and Private Suites, subject to the following:

The Service Animal must not:

• Pose a direct threat to the health or safety of others;
• Cause a significant disruption at PS; or
• Violate any applicable health requirements – e.g., applicable quarantine rules from animals arriving from international countries.

Pets, including without limitation Emotional Support animals, are not permitted in The Salon or the American Express exclusive space at any time. Members wishing to travel with pets may utilize Private Suites, subject to the following:

The Member must have received permission from the applicable air carrier to travel with the pet and complied with all of its requirements (PS does not accept any responsibility with respect to whether the air carrier permits the pet to travel in cabin or any limitations that might apply).

The pet must not:

• Pose a direct threat to the health or safety of others;
• Cause a significant disruption at PS; or
• Violate any applicable health requirements – e.g., applicable quarantine rules from animals arriving from international countries.

In the event of airline delay beyond the designated period of your reservation, PS will make every effort to continue to accommodate your use of the facility. However, PS reserves the right to relocate the Member to a shared lounge or off-site facilities, including airline lounges when necessary. PS is not responsible for airline delays of any kind.

All Members using PS must have a confirmed flight reservation before reserving services with PS and will be asked to provide the airline confirmation number at the time of reservation.

All Members require valid photo identification, and in the case of international flights, valid passports. Members are solely responsible for meeting all applicable TSA and Customs requirements.

Reservations must be completed at least 24-hours in advance of the departing or arriving flight time.

Reservations requested upon less than 24-hours’ notice will be accommodated subject to availability, airline, and CBP/TSA regulations, and will incur an additional service fee of 45% of the published Member use fee.

Advance reservation does not guarantee service. All services at PS are subject to operational capacity and availability.

Members requiring wheelchair assistance or requiring other special accommodations must inform PS when making the reservation.

Prices set forth on the PS website or in any quotation may be changed or withdrawn by PS at any time without prior notice. Such changes will not affect Membership fees, services, or reservations that have already been paid. Payment of any applicable use fees for PS is due at the time of reservation and will be charged to your account directly. All fees are subject to cancellation policies set forth in these Terms and Conditions. A valid credit card is required to create your account with PS and all charges and fees will be charged directly to that account.

PS is not obligated to accept any reservation. If a reservation is accepted, a confirmation notice will be sent via email, and such confirmed reservation shall be governed by the Terms and Conditions described herein.

Members utilizing agents or third parties to make reservations shall be deemed to be aware of and accept these Terms and Conditions (including those pertaining to the provision of personal and travel information). In such cases, the full name(s) of the passenger(s) with confirmed flight reservations must be specified. Any person using an Agent or third party to make reservations with PS shall be subject to these Terms and Conditions.

Members using PS services are responsible for monitoring airline schedules and any potential changes to flight times prior to their arrival at PS. Current flight information will be available at PS. PS reserves the right to cancel reservations for any reason including, without limitation, operational, safety, capacity, or security requirements. In the event of cancellation by PS and as Member’s sole and exclusive remedy, any fee paid for that use will be refunded.

PS accepts no liability for losses, delays or disruptions incurred as a result of:

• Incorrect information being supplied to PS by its Members, their delegates and associates, or by airlines;
• Acts or omissions of any third party including independent service providers, airlines, security, and border control authorities;
• Ground handlers or third-party transport arranged by or on behalf of the Member or any airline;
• Any loss or delay caused by matters beyond the reasonable control of PS, including but not limited to: riot, civil unrest, strikes, interruption of power, airport orders or orders of any other civil authority, natural disasters, TSA/CBP/FAA requirements or orders, security alerts, pandemics, epidemics, etc.;
• Flight delays or cancellations, or unannounced gate changes.

To the maximum extent permitted by applicable law, PS shall not be liable to any Member or any guest, under any conditions, for any:

• Loss of profits;
• Loss of revenue;
• Loss of use;
• Loss of or corruption to data or information; or
• Indirect, punitive, incidental, reliance, special, exemplary, or consequential damages of any kind.

Except for gross negligence or willful misconduct by PS or its employees and to the maximum extent permitted by applicable law, our total aggregate liability in contract, tort (including negligence), misrepresentation, restitution or otherwise in connection with the use of PS shall not exceed the per use or Membership fee actually paid by the Member.

You agree to indemnify and hold PS, its officers, directors, employees, agents, and subcontractors harmless from and against any claims, damages, losses, expenses (including attorneys’ fees and costs) of any kind or nature arising from or relating to your violation of these Terms and Conditions.

PS, PS LAX, PS ATL, and all other logos, marks, and trade usage are protected by copyright and trademark laws of the United States. Any unauthorized use is strictly prohibited.

Unless PS expressly agrees in writing, you may not assign or transfer your membership (or any reservation) to any third party.  We may assign our rights and obligations under these Terms and Conditions, including to an affiliate of PS or to a successor following a change in the control of PS (whether as result of a merger, acquisition, a sale of assets or by operation of law or otherwise).  

These Terms and Conditions will be construed, interpreted, and applied in accordance with the internal laws of the State of California (excluding its body of law controlling conflicts of law).

Any controversy, claim, or dispute arising out of or related to these Terms and Conditions (or the interpretation, performance, or breach of them), the Privacy Policy, or the PS services, including but not limited to alleged violations of state or federal statutory or common law rights or duties (a “Dispute”) shall be solely and exclusively resolved according to the procedures set forth in this paragraph. If you and PS are unable to resolve any Dispute through informal means, either party may initiate binding arbitration of such Dispute. The arbitration shall be initiated and conducted according to the JAMS/Endispute Comprehensive Arbitration Rules and Procedures in effect as of the date hereof, including the Optional Appeal Procedure provided for in such rules (the “Arbitration Rules”). The arbitration shall be conducted in Los Angeles, California before a single neutral arbitrator appointed in accordance with the Arbitration Rules. The arbitrator’s decision shall be controlled by these Terms and Conditions.  The arbitrator shall not have the power to award punitive damages against any party. All arbitration proceedings shall be closed to the public and confidential and all records shall be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. No Disputes may be arbitrated on a class or representative basis. Arbitration can decide only the individual Dispute and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. BY ENTERING INTO THESE TERMS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THESE TERMS AND CONDITIONS MUST BE ASSERTED INDIVIDUALLY.

If and to the extent any provision of these Terms and Conditions is held invalid or unenforceable at law, these Terms and Conditions shall be modified or reformed to give as much effect as possible to such provision.  Any provision which cannot be so modified or reformed shall be deleted and the remaining provisions of this Agreement shall continue in full force and effect.

These Terms and Conditions comprise the complete and exclusive statement regarding the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, and communications, oral or written, between you and PS. 

The waiver by PS of any provision on one occasion will not constitute a waiver of such provision on any other occasion, and any failure by PS to enforce any of the provisions of this Agreement will not constitute a waiver.  No waiver of a right or remedy under this Agreement will be binding upon PS unless it is in writing and signed by its authorized representative.

PS reserves the right to modify these Terms and Conditions from time to time. You are advised to visit https://reserveps.com/terms-and-conditions regularly to check for updates. These Terms and Conditions may not be modified by language contained in any purchase order, invoice, or other business form.

By using our services or our website, you, or your authorized representatives on your behalf, agree to these Terms and Conditions and our Privacy Policy, which Privacy Policy is expressly incorporated herein by reference. Our Privacy Policy provides further information regarding the use of personal data we may collect from you and/or your authorized representatives. PS reserves the right to modify the Privacy Policy from time to time. We encourage you to review our Privacy Policy for more detailed information and any updates. 

The American Express Member benefit is provided for United States issued Centurion American Express Members only.  The American Express Member benefit for Centurion cardholders provides 1) PS Membership to the cardholder;  2) exclusive rates for Private Suite The Salon access; and 3) exclusive access to the American Express space where available.  Your use of the American Express benefit is subject to subject to the PS Terms and Conditions and these additional American Express Benefit Terms and Conditions (the “Amex Terms”).  

Please review the PS Terms and Conditions and these Amex Terms carefully. Your use of the American Express Member benefit constitutes your acceptance of these Amex Terms and the PS Terms and Conditions.  In the event of any conflict between these Amex Terms and those terms applicable to PS published elsewhere, including the PS Terms and Conditions, these provisions shall be controlling for all Members under the American Express Member benefit.

Use fees apply as indicated in the “Rates, Reservations, and Cancellations” section below. Prices are subject to change without prior notice. Using the PS Services and/or using or visiting this website or the facilities at PS constitutes your consent to submit all charges to your credit card on file. The American Express Member benefit for Centurion cardholders entitles each Member access to the American Express exclusive space, and to the benefits described in these polices, subject to all of these Terms and Conditions.

The American Express exclusive space is located at PS LAX. Transportation to and from the aircraft will take place on the applicable airport’s airfield and may include a shared SUV or van with other passengers going to nearby gates or terminals.

The use fees for the American Express exclusive space are “per person.” Non-traveling guests, persons under the age of 21 and pets or emotional support animals (ESAs) are not permitted in the American Express exclusive space.

Additional charges may apply to special services not included in the services described below.

American Express Members may include non-cardholders on their reservation as long as their guests are traveling on the same flight.

Amenities available in the American Express exclusive space include:

• Complimentary food, snacks, and beverages
• Professionally staffed open bar (21 and older)
• Complimentary checked luggage processing up to 10 pieces
• Private (single user) restrooms
• Available shower facilities (first come/first served) upon request

Please note that professional services such as massage/manicure/haircuts cannot be accommodated in the American Express exclusive space.